It's that easy.
The fact that you are carrying around something I made with my hands is honestly just the coolest thing I can think of. That's why everything I make is backed for life.
If the leather cracks or the stitching fails, at any point, I replace it. Anything ever happens, I want you using it.
Twenty years working with leather, and I still get a kick out of knowing someone is using something I made every day.
If you ever find a flaw in the leather, stitching or hardware, email a photo to jesse@solidleather.com. I'll fix it or replace it, free. No time limit.
Wrong size or colour? Send it back within 90 days. I'll make it right and ship it out. Free, both ways. No restocking fee.
Sized in person at an event or the workshop? Same deal.
Email jesse@solidleather.com with your order number and what you need.
Nice work. Send it in and I'll shorten it from the buckle end so you don't end up with an extar long belt. There's a $20 fee to cover shipping it back to you. Just shoot me a message and lets get you fixed up. jesse@solidleather.com
No sizing needed. Not what you expected? Send it back within 90 days for a full refund or exchange.
Dogs. Losing it. Gaining weight (I can't add leather back). Normal wear and patina, those aren't defects. They're character.
Stay solid.
Jesse
Solid Leather
Handmade in Peterborough, ON
Rant if you want, praise if you must, but customer feedback gives us great insight. So go ahead – buckle up and give us the goods.